Mccafe Sucks Customer Reviews and Feedback
McCafé is a coffee-house-style food and beverage chain, owned by McDonald's. Conceptualized and launched in Melbourne, Australia in 1993 by McDonald's Licensee Ann Brown, and introduced to the public with help from McDonald's CEO Charlie Bell and then-Chairman and future CEO James Skinner, the chain reflects a consumer trend towards espresso coffees.
Mccafe is disgusting, it tastes burnt and watered, according to 88keys at forums.anandtech.com
"People talk about it as if it's really good and that it's one of their redeeming qualities for being an otherwise shitty fast good chain. I've only had their coffee a few times and I find it disgusting. It always tastes burnt and watered down. And I'm by no means a coffee aficionado. Dunkin Donuts is my general favorite though I think Starbucks makes better-iced coffee."
Barista (Current Employee) says"大部份經理態度極差， 常黑面，脾氣差， 無時無刻鬧人， 只要識擦鞋就會安排返多啲工時！ 工作氣氛極差極負能量！"
Crew Member (Former Employee) says"The wors place I worked for. Menagment is very bad. You get insulted and put down every day. There is no appreciation for your work at all. Extremely stressful, being in very busy Union station. I can handle busy, but how office and boss treat people is discussing. Cons: Very stressful"
Kitchen Staff (Former Employee) says"This was the worst job I have ever and will probably ever have, and I thankfully escaped it with my integrity and personality still intact. The management were the worst; the way they spoke to people, the way they attacked the people on their team and the lack of choice in scheduling, it was very confining and controlling. The manager made multiple people cry including myself, and many times insulted people, verbally and emotionally assaulted people and was threatening in different ways. It was the most stress induced, hateful environment I have ever experienced, as well as the most unsanitary; no one practiced good food handling skills and the "cafe" or store itself was so small that it was compact and unsafe; causing many injuries without any injury reports being documented. There were so many violations in regards to human/workers rights, health and safety and food handling that I was so embarrassed, shocked and disgusted to continue working in a place that I could no longer support. Having been told by my manager to pick up danishes off the freezer floor after they dropped out of the box and put them back in the freezer, I was appalled. Head office was even worse as they never addressed a lot of the issues I tried to mention, as well as multiple staff not being paid different occasions multiple times, it was the most disturbing work experience I hope to never have again anywhere else. I was so disappointed that McDonald's could be this bad of a company to work for, and it took away from my skills, assets and personal/professional growth and after and before I left, there"
Team Member (Former Employee) says"You work hard and it is not recognized. The most enjoyable part of the job is the contact with customers. I learned how to be fast taking orders. Poor management team."
Lounge Ambassador (Former Employee) says"Optimal for students, flexible schedule because of high turnover. Friendly environment, they provided too little hours which is why I left. Otherwise, good if looking for experience."
Barista (Former Employee) says"I learned to work fast under pressure, i became a fast learner as it was necessary to keep up, i gained organisational skills and great experience in customer service."
McDonalds (Former Employee) says"it was a good job to be my first job , i loved working there . the managers were very nice and i learned alot while being there . the coworkers didnt bother me i did what i was told and had a good day . i love seeing my regular customers ."
Customer Service/Cashier/Kitchen staff (Former Employee) says"- flexible hours Cons: Can get busy with low coverage on the floor"
Crew Member (Former Employee) says"-giving the best service to the customer. Cons: rush hours"
Former Employee - McCafe Coordinator says"I worked at McDonald's part-time for less than a year Cons: No morale, coworkers are generally unhappy (especially those who have been working there for years). Dangerous working conditions, not enough staff (or not capable staff) to properly clean/maintain facilities, multiple pregnant supervisors and staff in dangerous situations."
Former Employee - McCafe Barista says"I worked at McDonald's part-time for more than 3 years Cons: Little was done about poorly behaved customers that would verbally abuse you."
Former Employee - McCafe Barista says"I worked at McDonald's part-time for more than 3 years Cons: Customers are not always considerate of crew members, and quite often are verbally abusive and very impatient. For young people working at McDonald's this is not a good experience. Another con would be the fact that you cannot choose who you work with, so if you do not get along with someone there is no choice but to work with them."
Former Employee - Crew Member/McCafe says"I worked at McDonald's part-time Cons: - Low pay - Unprofessional (may vary depending on management) - May get minimal to no shifts if you are a casual and deemed not that 'good' - High chances of being stuck on register for eternity when you first start"
Former Contractor - McCafe Barista says"I worked at McDonald's for less than a year Cons: Often unrealistic expectations around work commitment for casual employees."
Current Employee - McCafe Barista says"I have been working at McDonald's part-time for more than 5 years Cons: Occasionally Intense and stressful."
Former Employee - McCafe says"I worked at McDonald's part-time for more than a year Cons: terrible managers very oily"
Assistant Coordinator of Mccafe says"I worked at McDonald's for more than a year Cons: This workplace is too much stress, employee works under pressure and they only want kids under 18 to work so that the wages is not that high"
Shelly says"Visited ringwood store and they made me a burned muffin."
Gibson says"Used the mobile app to order on two separate occasions and sent feedback on with complaints. Both times I asked to be contacted. On both occasions, I never received and correspondence. McDonalds does not handle complaints. They don't respond to complaints. They certainly haven't offered any resolution either. McDonalds is a big corporation so they are able to absorb these 'losses' of reputation. Since they are happy to take some hit to their reputation, I'll just do my bit and give a 1 star for my own experience and for how I feel as a customer. Ignored, and with no resolution. So for anyone reading this, McDonalds may be a convenience restaurant, but if you have an alternative, just choose the alternative instead."
appletree says"I only use McDonalds when there are no other options , I have never been to McDonalds and been completely happy with the food The positives of McDonalds are good locations , good interiors and fairly fast service Everything at McDonalds is usually marked up 500% to 1000% for example the drink that costs $3 is really only 30 cents cost price , the $3 fries is only about 30 cents worth and the $8 burger is only about $1.50 cost price . I prefer the to go to the old fashion style owner operate fish and chip burger shops in Australia for example for $3 , I get that many chips wrapped in white paper that I can hardly eat because of the large quantity , they peel the potatoes fresh themselves unlike the tiny amount McDonald sell you They cook the burgers from fresh ingredients on an open grill in front on you and they don:t use processed ingredients like McDonalds I once went into McDonads and asked for a toasted cheese sandwich and the assistant said you will have to wait 10 minutes while the sandwich is defosted from the freezer so the toasted sandwiches are even defrosted and not fresh at McDonalds McDonalds are gradually price themselves out of the budgets of many families and will lose market share to Australian companies like Hungary Jacks"
Zach says"Visited McDonald's Auburn 4 days ago. First visit there, possibly the last McDonald's. Went to place an order at the McCafe counter but the lady said the machine there was not working. WHAT!!. McDoesn'tWork! If I wanted "to order anything" go to one of the inert unfriendly machines standing guard at the entrance. That was another 10 minutes of my life. Me struggling and watched by a young staff. Could be my age or colour or both. At 17:04:10 with Ticket No:184, I finally got an order in for a hot chocolate and a bottle of water for my guest. The machine allowed me a choice of being served at the table - Hurrah! Now comes the fun part...waited waited waited for 15 min there was nothing coming. Oops! Did I accidentally placed an order for a next day delivery. Oh dear! Got up and went to the pickup counter and enquired if I was still getting my order today! "Yes, of course Sir! Just ask the lady at the McCafe counter and she will organise it for you" Whew, what a relief. McShocker!! there was no one at the McCafe counter. 5 mins past and she appeared. Told her I am missing my order. "Sorry, I will get it to you shortly", says the McCafe lady. NOTHING!!! Ahha...I know this game....the wait wait wait game. Walked up to the pickup counter again and asked for the manager. Told her I had been waiting for 33 minutes for a hot chocolate. She went to the McCafe lady and she says, "there is no such order on my screen." What!! No McScreen!! The lady manager then made the hot chocolate and gave me a bottle of water. Ohh dear dear...there was a lump of chocolate at the very bottom of my hot chocolate, presumably the water or the milk was not hot enough. I have some very chosen words flying through my head. Nope I am not going to say it. Still not writing it here. McDonald's I hope you don't mind if I McNoShow anywhere near your outlets. Maybe if I have dementia...possibly...unless I get a tattoo on my arm..."No Maccas if still alive". It will make my doctor very happy."
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